EducationSenior
Education × Senior
Seasoned education executive with 15 years of experience leading B2B SaaS and B2C learning platforms. Proven track record in driving data-driven user acquisition, retention strategies, and agile organizational transformation. Successfully spearheaded market entry initiatives in Asia, including establishing local subsidiaries. Expert in balancing educational quality with business growth, leveraging strong decision-making skills in dynamic environments. Excels at cross-functional team leadership to align product innovation with strategic business objectives.
📌 Career Summary
- ▸General Manager at Leading EdTech SaaS Firm (Apr 2020–Present): Managed P&L for B2B AI Learning Management System, tripling contracted enterprise clients. Restructured siloed sales, CS, and product teams into integrated Scrum squads to enhance collaboration.
- ▸Head of DX Promotion at Major Tutoring Chain (Mar 2016–Mar 2020): Standardized operational workflows across 12 national campuses. Led transition to hybrid learning models, reducing instructor hiring costs by 20% while alleviating administrative workload through digital tools.
- ▸Senior Consultant at Education Consulting Firm (Jul 2010–Feb 2016): Oversaw ICT implementation support for public schools and municipalities. Managed end-to-end requirements definition to POC validation, designing post-implementation strategies that significantly improved system adoption rates.
📌 Achievements & Strengths
- ▸Revenue Impact: Secured over JPY 1.5 billion in cumulative orders and acquired 80+ new enterprise clients. Experienced in operating learning apps with DAU exceeding 50,000 users, demonstrating scalable product management capabilities.
- ▸Efficiency & Cost Reduction: Cut annual operational costs by JPY 12 million via RPA and chatbot implementations. Maintained a Net Revenue Retention (NDR) rate of 98.5%, ensuring stable recurring revenue streams and customer loyalty.
- ▸Team Building: Led a diverse 25-person team including non-industry talents, achieving single-digit turnover rates (8%). Fostered internal growth, resulting in a 40% promotion rate to managerial positions from within the existing staff.
- ▸Market Expansion: Signed partner agreements in three Southeast Asian countries. Played a lead role in securing initial funding of JPY 200 million during the preparatory phase for establishing local subsidiary operations.
📌 Skills
- ▸Product Analytics: Proficient in SQL, Python (Pandas), Mixpanel/Amplitude, A/B test design, and understanding LMS standards such as SCORM/xAPI specifications.
- ▸Business Operations: Skilled in P&L management, OKR/KPI setting, Agile development processes, contract negotiation (MLA/SLA), and compliance with GDPR and personal information protection laws.
- ▸Lifecycle Management: Expertise in user research (in-depth interviews), conversion funnel optimization, churn analysis, and developing effective cross-sell and up-sell strategies for growth.
📌 Self-PR
- ▸Believes in translating field 'voices' into product features rather than chasing metrics alone. Developed a 'Hybrid Class Framework' addressing instructor concerns about losing eye contact during online transitions. This solution digitized face-to-face activities and added interactive checkpoints, reducing dropout rates by 35% and achieving an NPS score of +42 among parents. Committed to combining data with empathy to accelerate education through technology while preserving human-centric instruction.
💡 Key Tips
- 💡Tailor achievement narratives to align with the prospective company's educational philosophy. For domestic schools, emphasize pass rates and trust; for foreign firms, highlight ROI and scalability.
- 💡For senior roles, explicitly detail collaboration dynamics. Emphasize influence on organizations and cross-departmental efforts over individual achievements to resonate with recruiters.
- 💡Avoid listing technical terms in isolation. Add a brief context explaining which specific problem each tool solved to ensure clarity for non-technical hiring managers.
- 💡Prepare at least one story about a failure and the lessons learned. Senior candidates are rigorously evaluated on problem-discovery skills and their ability to reflect and adapt.
🔗 🔗 Other levels
Last reviewed: 2026-09-06 · aijobs Editorial