Cancellation and Refund Policy

This policy sets forth the cancellation procedures and refund handling for aijobs (the 'Service'). For matters not specified in this policy, the separately established 'Terms of Service' and 'Privacy Policy' apply.

Chapter 1: Cancellation (Account Deletion)

1.1 How to Cancel

1. Users may delete (cancel) their account at any time from the My Page within the Service.
2. The cancellation procedure is performed after identity verification (login status verification).
3. After cancellation is complete, users can no longer use any features of the Service.
4. Accounts cannot be restored after cancellation.

1.2 Data Deletion on Cancellation

1. Upon account deletion, the Operator will delete the following data relating to the user: - Account information (email address, profile information) - Generation history and Generated Content (entry sheet, resume, interview questions, email text, self-PR drafts) - Uploaded Images and AI-generated photos - Remaining credits and credit history
2. Deletion may take up to 30 days.

1.3 Credit Expiration on Cancellation

1. Upon account deletion, all remaining credits (both purchased and Monthly Plan-issued) will expire.
2. The Operator will not provide any refund for expired credits.

1.4 Relationship Between Monthly Plan Cancellation and Account Cancellation

1. When cancellation is performed, the Monthly Plan is automatically canceled.
2. No refund will be made for the Monthly Plan fee for the current month already paid at the time of cancellation.

Chapter 2: Refunds

2.1 Basic Refund Policy

The Service primarily sells digital content (AI-generated images and text) and does not fall under 'specified continuous service provision' under Article 15 of the Specified Commercial Transactions Act, so the cooling-off period does not apply.

Returns, cancellations, and refunds after the completion of the purchase procedure are generally not accepted.

2.2 Exceptions for Full Refund

In any of the following cases, a full refund will be issued:

1. Clear technical failure of AI generation: e.g., no image generated, no text output
2. Double billing or other billing errors
3. Service suspension: Service is fully suspended by the Operator
4. Legal violation: It is found that the Service violated the law

2.3 Exceptions for Partial Refund

1. If the account is deleted in the middle of the month after subscribing to the Monthly Plan, no prorated refund will be made.
2. If some features become unavailable after purchasing credits, the amount corresponding to the unused credits may be refunded (at our discretion).

2.4 Out of Refund Scope

1. Purchases due to user convenience (changed mind, goal achieved, etc.)
2. Cases where credits have already been used to obtain Generated Content
3. Cases where Generated Content does not meet user expectations due to Uploaded Image quality issues (refund applicable if generation itself failed)
4. Service unavailability due to user device or communication environment issues
5. Cases where the account has been suspended under Article 8
6. Refund requests after cancellation

2.5 Refund Processing

1. Refunds are generally made via PayPal to the original credit card.
2. The period from the start of refund processing to actual refund to the user's account may take up to approximately 7 business days.

2.6 How to Request a Refund

1. Please contact [email protected] for refund requests.
2. Please provide the following information: User ID, purchase date, purchased product, reason for refund.
3. The Operator will respond regarding the refund decision within 5 business days of confirming the application.

Chapter 3: Monthly Plan Cancellation

3.1 How to Cancel

1. You can cancel the Monthly Plan at any time from the My Page within the Service.
2. Please complete the cancellation procedure by the day before the next renewal date (the same day of the month following the contract date). If you miss the deadline, payment for the next month may be processed.

3.2 Effect of Cancellation

1. After cancellation, you can use the Service until the day before the next renewal date.
2. All remaining credits at the time of cancellation will expire, including the current month.
3. No refund will be made for the current month's usage fee after cancellation (no prorated refund).

3.3 Auto-Renewal Stop

1. Once cancellation is complete, no automatic charges will be made thereafter.
2. You can re-subscribe to the Monthly Plan after cancellation.

Chapter 4: Inquiries

For questions about cancellation or refund, please contact:

• Service name: aijobs
• Email: [email protected]
• Hours: Weekdays 10:00 - 18:00 (excluding weekends, holidays, and year-end/New Year)

Contact: [email protected] (Weekdays 10:00 - 18:00)